Process Consultancy
In organizational development, a Process Consultant is a facilitator who helps a group to deal with issues involving the process rather than the tasks.
A process consultant is someone who skillfully helps a group of people understand their common objectives and assists them to plan to achieve them without taking a biased stance in a discussion. He or she is a 'content neutral' party who by not taking sides or expressing or advocating a point of view during the meeting, can yet advocate for fair, open, and inclusive procedures to accomplish the group’s goals.
IT organizations are continuously facing challenges due to demanding business requirements. They need to meet these challenges through improvement of operational efficiencies, changing technology, sourcing strategy, better management etc. IT processes from the backbone of IT management in the organization. The process consultant helps in streamlining the processes to meet these challenges. Process consultants help improving services that cover the entire range from Process definition, implementation & training to process assessments.
The role of a Process Consultant
Some of the things process consultants do to assist organizations:
• Defining the purpose and scope of the meeting.
• Keeping the group on track to achieve its goals in the time allotted.
• Either providing or helping, decide what ground rules they should follow and reminding them of these when they are not followed.
• Helping participants feel comfortable contributing ideas.
• Guiding the group to help them listen to each other and create solutions together.
• Asking open-ended questions to help stimulate the thinking process.
• Interpreting individual contributions to confirm understanding and ensure they are heard.
• Ensuring the group doesn't settle for the first thing that they can agree on because they find it painful to go on disagreeing with each other.
• Offering opportunities for less forceful members to come forward with contributions.
• Ensuring that actions agreed by the group to carry out its decisions are recorded and are assigned to individuals.
• Evaluating the performance of the meeting to assist in continuous improvement.
• Often a group finds itself in conflict over facts, goals, methods or values. It is the role of the process consultant to help the group reach consensus over the type of conflict it faces.

Services Offered
We render the following services that ensure a deployment of comprehensive process improvement program in an organization:
• Analysis of the current hardware and software setup.
• Reshuffling of system configurations: The reshuffling of the configurations when upgrading the systems is required so that the cost of upgradation can be reduced.
• Advice on the basis of requirement of hardware using the existing setup and new systems when required so that the cost can be reduced with maximum utilization of the available resources within the organization.
• Bridge the gap between the Management and the IT department.
• Backup procedures: We help in automating the system backup to the desired backup devices and schedule the same.
• Suggestions regarding the automation of existing manual processes.
• Reports of achievements through these automated processes.
• Mail Solutions for
- Internal Communications
- Outstation / Field employees
- Mass mailing solutions
- Automated Mail Distribution
• Suggestions on software’s for securing the valuable data of the organization.
- Virus Protection
- Theft
- Data Access
• Use of utilities for accessing and monitoring the entire setup.
• Suggestions on application software are for maximum throughput.